Support & FAQ

Got a question? We've got you covered.

Can't find what you're looking for? Email us at support@crosstrainerapp.com and we'll get back to you within 1–2 business days.

Getting Started

How do I set up my profile for the first time?

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Does Crosstrainer require an account or internet connection?

No account is required. Crosstrainer is a fully offline, local-first app. All your data is stored securely on your device. An internet connection is only needed to search the FatSecret food database or to use the backup/restore feature (Premium).

Which devices and operating systems are supported?

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Nutrition Tracking

Where does the food database come from?

Crosstrainer uses the FatSecret Platform API — one of the largest community-maintained food databases in the world, with millions of verified entries including brand-name and restaurant foods.

Can I add custom foods or recipes?

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How do I set my daily calorie and macro targets?

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Workouts & Cardio

How do I create a custom workout?

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How does the GPS run tracker work?

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Can I log non-GPS cardio like cycling or swimming?

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Premium & Subscriptions

What's included in Crosstrainer Premium?

Premium unlocks advanced features including cloud backup & restore, advanced progress charting, additional exercise library content, and priority support. See the full list on the Premium Features page.

How do I subscribe or cancel my subscription?

Subscriptions are managed entirely through the App Store (iOS) or Google Play (Android). To cancel, go to your device's subscription settings and cancel from there. Crosstrainer does not have access to billing information.

How do I restore my Premium purchase on a new device?

Open Crosstrainer, go to Settings → Premium, and tap Restore Purchases. Make sure you are signed in to the same App Store or Google Play account used for the original purchase.

Data & Privacy

Where is my data stored?

All personal health data — workouts, nutrition logs, weight entries, and custom exercises — is stored locally on your device only. We do not transmit or store your health data on our servers. See our Privacy Policy for full details.

How does the backup and restore feature work?

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What happens to my data if I uninstall the app?

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We use anonymised analytics solely to improve app stability. No personal data is collected or shared. Learn more